Privacy Policy

Rhino Panelbeaters & Towing (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote or contact us. This includes:

• Personal Identification (Name, Phone Number, Email Address)
• Vehicle Information (Make, Model, Registration Number, VIN)
• Insurance Details (Provider Name)
• Images of vehicle damage provided for assessment purposes

2. How We Use Your Information

We use the information we collect to:

• Generate accurate repair estimates and quotes.
• Communicate with you regarding your vehicle's repair status.
• Liaise with insurance providers on your behalf (with your consent).
• Dispatch emergency towing services to your location.

3. POPIA Compliance (South Africa)

In accordance with the Protection of Personal Information Act (POPIA), we act as the responsible party for your data. We implement reasonable technical and organizational measures to secure your personal information against accidental or unlawful destruction, loss, alteration, or unauthorized access.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Insurance companies (strictly for the purpose of claim authorization).
• Sub-contractors (e.g., specialized towing partners) only when necessary to fulfill a service request.

5. Contact Us

If you have questions about this privacy policy or wish to exercise your rights to access or delete your data, please contact our Information Officer at:

Rhino Panelbeaters
174 Jacaranda Ave, Mtubatuba, 3935
035 550 0211